top of page

Terms & Conditions


Thanks for shopping with Queen of Sweets! Based on the nature of this business and products (FOOD-DELIVERY ONLY & MADE-TO-ORDER) these reads as follow:




ANY changes to your order or delivery, contact us IMMEDIATELY:








•Accurate delivery address and recipient information is provided.


•Recipient or an authorized person will be available and present, the ENTIRE delivery timeframe established. 


•Desserts will NOT be left unattended, for ANY reason. Unavailable recipient/authorized person upon driver’s arrival is a NON-DELIVERY (no refund).​​





Changes LESSER than 24 hours notice, MINIMUM $20 Change Fee:


•Changes to date, time, address and/or redelivery

•Changing dessert category, flavor or design


Changes to order or delivery, must be submitted in WRITING to Fee(s) must be reconciled PRIOR to original delivery timeframe ending. 





•Cancellation by client/recipient varying when, once purchase and/or labor is performed, NO refund will be rendered. Cancellation request, must be submitted in WRITING to




•Refund request must be submitted within 24 HOURS of delivery for: Dessert quality dissatisfaction OR dessert discrepancy from detailed instructions provided in writing (for flavor) photo example(s) (for design and/or color palette) by client when order was placed/updated.

•Complaint and/or refund requests, must be submitted in WRITING to to be reviewed and addressed:


PHOTO(S) for design discrepancy OR external damage.


VIDEO or PHOTOS of 1/2 or more UNCONSUMED dessert(s) for complaint of internal dissatisfaction.


•You will not receive a refund for “sweetness” or NON-SPECIFIED preference(s) of yet not limited to: decoration, batter type, batter flavor, icing flavor/texture, food-allergy, color, height etc. that did not meet expectations, that were not noted to apply/omit. 

NOTE: Dissatisfaction does NOT constitute as DIFFERENT than accustomed to. Dissatisfaction e.g., discard-able dessert: dry/hard, unpleasant flavor, ruined presentation etc.

•No refund will be rendered for tampered or neglected desserts by recipient(s) nor issue(s) that may arise, if the dessert is additionally transported after the delivery. 

•ZERO TOLERANCE for “Buyers Remorse” or Scams!


•If your refund is approved, we will initiate a refund to your original method of payment.


•You will receive the credit within a certain amount of days, depending on your card issuer’s policy.



Queen of Sweets LLC  

Queen of Sweets

Home          About Us          Menus          Place Order          Reviews          Contact Us
Cupcake Logo Without Words.png
Cupcake Logo Without Words.png
Queen of Sweets Registered Trademark - All Rights Reserved.
Terms & Conditions 
  • Instagram
  • Twitter
  • Pinterest
Food-Delivery Bakery in Suwanee, GA for all Occasions, Both Traditional & Custom Desserts!
bottom of page