Thanks for shopping with Queen of Sweets! Based on the nature of this business and products (FOOD-DELIVERY ONLY & MADE-TO-ORDER) these reads as follow:

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CHANGES AFTER INVOICE IS PAID

 

ANY changes to your order or delivery, contact us IMMEDIATELY:

 

Email: info@queenofsweetsbakery.com

 

 

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FOOD-DELIVERY REQUIREMENTS 

 

•Accurate delivery address and recipient information is provided.

 

•Recipient or an authorized person will be available and present, the ENTIRE delivery timeframe established. 

 

•Desserts will NOT be left unattended, for ANY reason. Unavailable recipient/authorized person upon driver’s arrival is a NON-DELIVERY (no refund).​​

 

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CHANGES TO ORDER OR DELIVERY 

 

Changes LESSER than 24 hours notice, MINIMUM $20 Change Fee:

 

•Changes to date, time, address and/or redelivery

•Changing dessert category, flavor or design

 

Changes to order or delivery, must be submitted in WRITING to info@queenofsweetsbakery.com Fee(s) must be reconciled PRIOR to original delivery timeframe ending. 

 

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CANCELLATION

 

•Cancellation by client/recipient varying when, once purchase and/or labor is performed, NO refund will be rendered. Cancellation request, must be submitted in WRITING to info@queenofsweetsbakery.com

 

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REQUESTING A REFUND

 

•Refund request must be submitted within 24 HOURS of delivery for: Dessert quality dissatisfaction OR dessert discrepancy from detailed instructions provided in writing (for flavor) photo example(s) (for design and/or color palette) by client when order was placed/updated.

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•Complaint and/or refund requests, must be submitted in WRITING to info@queenofsweetsbakery.com to be reviewed and addressed:

 

PHOTO(S) for design discrepancy OR external damage.

 

VIDEO or PHOTOS of 1/2 or more UNCONSUMED dessert(s) for complaint of internal dissatisfaction.

 

•You will not receive a refund for “sweetness” or NON-SPECIFIED preference(s) of yet not limited to: decoration, batter type, batter flavor, icing flavor/texture, food-allergy, color, height etc. that did not meet expectations, that were not noted to apply/omit. 

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NOTE: Dissatisfaction does NOT constitute as DIFFERENT than accustomed to. Dissatisfaction e.g., discard-able dessert: dry/hard, unpleasant flavor, ruined presentation etc.

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•No refund will be rendered for tampered or neglected desserts by recipient(s) nor issue(s) that may arise, if the dessert is additionally transported after the delivery. 

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•ZERO TOLERANCE for “Buyers Remorse” or Scams!

 

•If your refund is approved, we will initiate a refund to your original method of payment.

 

•You will receive the credit within a certain amount of days, depending on your card issuer’s policy.

 

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Queen of Sweets LLC